All product returns and exchanges require a return authorisation (RA) and proof of purchase. Simply contact customer service via our Support Page for your RA and shipping address .
We strongly recommend that you use registered mail for all refund items as FCS assumes no responsibility for lost items.
Allow 2 weeks for faulty claims to be fully processed.
30 Days unconditional refund:
If for any reason you are not happy with any items purchased, FCS will happily refund the item within 30 days from the date of purchase, without question, provided;
- You have proof of purchase (receipt, credit statement or invoice);
- The products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
- The product you are returning is currently ranged by us;
- You return the product within 30 days of purchasing it from us; and
- You bear all costs, such as shipping and insurance, related to the return of the product to us.
Allow 2 weeks for refunds.
- Contact FCS via our Support Page.
- Customer service will then issue a return authorisation (RA) and shipping address.
Pack all items securely in a carton (or reuse the original packaging). Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
Post the product with proof of purchase to the provided shipping address.