All product returns and exchanges require a return authorisation (RA) and proof of purchase. Simply contact customer service via our Support Page for your RA and shipping address .

We strongly recommend that you use registered mail for all refund items as FCS assumes no responsibility for lost items.

Allow 2 weeks for faulty claims to be fully processed.


30 Days unconditional refund:

If for any reason you are not happy with any items purchased, FCS will happily refund the item within 30 days from the date of purchase, without question, provided;

  • You have proof of purchase (receipt, credit statement or invoice);
  • The products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
  • The product you are returning is currently ranged by us;
  • You return the product within 30 days of purchasing it from us; and
  • You bear all costs, such as shipping and insurance, related to the return of the product to us.

Allow 2 weeks for refunds.


Return Process/Instructions

  1. Contact FCS via our Support Page.
  2. Customer service will then issue a return authorisation (RA) and shipping address.
  3. Pack all items securely in a carton (or reuse the original packaging). Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged.
  4. Post the product with proof of purchase to the provided shipping address.



Hi, it looks like you are in . Would you like to go to your local store?