Returns & Exchanges

FCS RETURNS

Returns, exchanges & warranties

START RETURN

WITHDRAW ORDER

BEFORE YOU START

1.Is your return within the 30-day return period?

2.Are your items in their original condition; unused, undamaged, with original packaging?

3. Lodge your return and post your item back to us; we will be in touch once it's processed!

START RETURN

THE FCS RETURN POLICY

30 Day unconditional refund:

If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock

If for any reason you are not happy with any items purchased, FCS will happily refund the item within 30 days from the date of purchase, without question, provided;

You have proof of purchase (receipt, credit statement or invoice);
The products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
The product you are returning is currently ranged by us;
You return the product within 30 days of purchasing it from us; and
You bear all costs, such as shipping and insurance, related to the return of the product to us.

Allow 2 weeks for refunds.

Right to withdraw

In accordance with EU legislation we offer the right to withdraw from any sale unconditionally for a period of 14 calendar days from the time and date of purchase for all orders delivered to EU member states.

Upon withdrawing from a sale you will be refunded for the cost of your order, and the cost of shipping. If you withdraw from the sale after receiving your items, you will be responsible for the cost of shipping the items back to us and your return will be processed after we receive the items back from you and confirm that they are still in new/unused condition. If the item has been used or the packaging is damaged, we reserve the right to deduct a fee from your refund to compensate for the reduction in the item's market value. In severe cases where the item is entirely broken or unsellable we reserve the right under the legislation to refuse your refund.

To initiate this process, click the button below:

WITHDRAW CONTRACT

FCS 1 Year Limited Warranty

FCS offers a 1 year limited warranty against manufacturing defects and faulty workmanship. This does not include damage caused by misuse, inappropriate use or normal wear and tear. Faulty product validated under the warranty claim will be repaired or replaced at the discretion of FCS. FCS will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. All warranty claims must be made at the place of purchase or directly with FCS. Proof of purchase (receipt with date of transaction) is essential for all warranty claims. * All FCS moulded composite fins are designed to break at the tabs when subjected to vigorous impact. This design feature aims to protect the integrity of the plug installation, and help prevent damage to the surfboard.

Faulty Products

Faulty items will be exchanged for new items within 2 weeks of receiving the product. If this product is not available, we will gladly exchange for any items to the same value or issue a refund. Either way you will be contacted by customer service to determine what is best for you.

FCS will happily cover the cost of shipping your new product.