Returns, exchanges and warranties
Returns, exchanges & warranties
Is your return within the 30-day return period?
Are your items in their original condition; unused, undamaged, with original packaging?
Lodge your return and post your item back to us; we will be iin touch once it's processed!
Is your return within the 30-day return period?
Are your items in their original condition; unused, undamaged, with original packaging?
Lodge your return and post your item back to us; we will be in touch once it's processed!
30 Day unconditional refund:
If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. Placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock
If for any reason you are not happy with any items purchased, FCS will happily refund the item within 30 days from the date of purchase, without question, provided;
Allow 2 weeks for refunds.
FCS 1 Year Limited Warranty
FCS offers a 1 year limited warranty against manufacturing defects and faulty workmanship. This does not include damage caused by misuse, inappropriate use or normal wear and tear. Faulty product validated under the warranty claim will be repaired or replaced at the discretion of FCS. FCS will not be responsible for any costs, losses or damages incurred as a result of loss or use of product. All warranty claims must be made at the place of purchase or directly with FCS. Proof of purchase (receipt with date of transaction) is essential for all warranty claims. * All FCS moulded composite fins are designed to break at the tabs when subjected to vigorous impact. This design feature aims to protect the integrity of the plug installation, and help prevent damage to the surfboard.
Faulty Products
Faulty items will be exchanged for new items within 2 weeks of receiving the product. If this product is not available, we will gladly exchange for any items to the same value or issue a refund. Either way you will be contacted by customer service to determine what is best for you.
FCS will happily cover the cost of shipping your new product.